24X7 Website Support & MaintenanceImpinge Solutions offers 24X7 website support & maintenance to maximize the value of your online investment. We provide relentless support that includes bug fixing, problem analysis and on-call support. We make sure that your websites are in sync with the latest internet trends and technologies. We make sure your web server environment and code base remains updated and bug free.
At Impinge, it is mandatory to revert back to our clients within 1 business day. This approach of ours has lead to formation of more than 500 happy and satisfied clients. In case of an emergency there is always an option available to existing clients to directly get in touch with the concerned person for an immediate action.
Support & Maintenance PlansImpinge offers varied range of support and maintenance plans depending on the customer requirements. The plans are divided based on the minimal hourly commitments classified into Tier 1, Tier 2 and Tier 3.
Tier 1 – A minimum commitment of 5 hrs in a month. The response time remains one business day.
Tier 2 – A minimum commitment of 10 hrs in a month. The response time is 12 hours.
Tier 3 – A minimum commitment of 20 hrs in a month. The response will be immediate.