Retail and eCommerce Case study
Restaurant order confirmations from Foodics to respond.io
Orders from the Foodics restaurant system trigger order confirmations and a post-checkout rating request, sent to customers through respond.io via Zapier.
- Client
- Restaurant business
- Service
- Integrations
- Years
- 2024
- Stack
- Zapier, Foodics API, respond.io
Client details are private, so this study describes the client by type.
Overview
A restaurant business ran its orders in Foodics and talked to customers through respond.io. We connected the Foodics order API to Zapier so each order sends a confirmation and, after checkout, a request to rate the service, delivered through respond.io.
What we built
- Research on connecting Foodics to Zapier
- Integration with the Foodics orders and order listing APIs, with fixes to API issues
- Zapier steps that send order confirmations and post-checkout rating requests through respond.io
Technology used
| Layer | Choice | Purpose |
|---|---|---|
| Orders | Foodics API | restaurant orders |
| Automation | Zapier | order events to messages |
| Messaging | respond.io | confirmations and rating requests |
What happened next
- Delivered
The work described above was delivered to the client.
- Operational facts
- Our work on this project took place in 2024.
Could this be your project?
- Your product has to connect to payment, accounting, messaging or other third-party systems.
- You want a realistic written estimate for something of this kind, based on comparable work.
- You work in retail and ecommerce and want a team that has built for it before. Retail and eCommerce work
Questions about this project
How long did this project take?
Our work on it took place in 2024.
What technology was used?
Zapier, Foodics API, respond.io.
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